Shipping and Return Policy
Shipping rates (subject to changes in Royal Mail shipping rates)
If you are not 100% happy with an item, please return it to us within 30 days of receiving your order unworn and unused, together with the original packaging. Upon the receipt of your return we will either exchange the item or issue you with a refund, as per your request.
Please note shipping charges will not be refunded.
Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
For faulty items, please return them to us within 30 days of receiving the items. Upon receipt of the items, we will be happy to repair the items, exchange them or issue a refund as required.
To return an item, please follow the below steps:
- please email email@example.com, explaining the issue,
- safely package the item,
- send it to us using ‘signed for’ or ‘recorded’ delivery service and include a note stating that it is a return.
Return address: Omolola Jewellery, 12 Torre Green, Leeds, Ls9 7rl, United Kingdom