Frequently Asked Questions
We aim to process orders within a week as we are a small team (for pre-order items please allow up to 4 weeks for your order to be processed)! However, if the order is urgent, please feel free to email us at firstname.lastname@example.org.
(subject to changes in Royal Mail's shipping rates) We have different shipping rates for different regions.
For the United Kingdom, the rates are the following:
UK Shipping Single item First Class (Tracked) - £3.60
UK Shipping Multiple Items First Class (Tracked) - £4.74
For the United States & Canada, the rates are the following:
USA and Canada shipping single item (Tracked) - £10.55
USA and Canada shipping multiple items (Tracked) - £12.45
For international shipping (outside the UK), the rates are the following:
Europe single item - £8.95 Europe multiple items- £9.99
International Shipping (Not Europe, USA or Canada) single item - £9.80
International Shipping (Not Europe, USA or Canada) multiple items - £13.90
We are based in Leeds, North of England, UK but we ship worldwide!
If you are not 100% happy with an item, please return it to us within 30 days of receiving your order unworn and unused together in the original packaging.
Upon receipt returns will be exchanged or issued a refund as per your request.
Please note shipping charges will not be refunded.
Earrings and other pierced jewellery cannot be returned or exchanged for hygiene reasons.
For faulty items, please return them to us within 30 days of receiving.
Upon receipt of faulty items, we will be happy to repair, exchange or issue a refund as required.
HOW TO RETURN
Items must be unworn, in their original packaging and with proof of purchase (excluding earrings).
Please write a full returns note within your parcel so we can process your request swiftly noting the following details:
1. Whether you would like a refund or exchange
2. Full name, email address and phone number
3. Order number
Please return the item(s) to the below address:
211 West Point,
All items must be returned unworn, in their original packaging and with proof of purchase (excluding earrings). Please write a full returns cover note within your parcel so we can process your request swiftly. The following details must be included in your return:
Whether you would like a refund for your item, or to exchange your item
Your full name, email address and phone number
Your returns address (if you need an exchange)*
We cannot accept earrings back due to hygiene reasons.
*Orders returned without an order slip or returns cover note will take longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
211 West Point,
While we understand the disappointment that comes with noticing that an item you purchased has subsequently been reduced in price, we cannot refund the difference in price if this occurs, we hope you understand.
You have 30 days upon receipt of your order to return any defective or unwanted item(s).
Please note that we do not accept returns on earrings or nose rings or belly rings due to hygiene reasons.